01 Our Commitment to Safe Play
hbjaee's Position: Gambling is intended to be an entertaining leisure activity. hbjaee is firmly committed to ensuring that gaming on our platform remains enjoyable, affordable, and within each player's personal limits. We take our responsibility to protect players seriously, and we continually invest in the tools and processes that make responsible play possible.
At hbjaee, we believe that responsible gaming is not simply a legal obligation — it is a core part of who we are as a platform. We serve thousands of players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we recognise the trust that each of those players places in us every time they log in to their account.
Our responsible gaming framework is built on four pillars: prevention (stopping underage and vulnerable individuals from accessing the platform), awareness (helping players recognise when their gambling habits may be becoming harmful), intervention (providing practical tools to slow down, pause, or stop play), and support (connecting players who need help with the right resources).
We work continuously to improve our safeguarding measures. Our team monitors account activity patterns for signs of problem gambling behaviour, and our support staff are trained to handle sensitive responsible gaming conversations with empathy and professionalism. If at any point your experience on hbjaee stops being enjoyable, we want to be the first to help you take a step back.
02 18+ Age Restriction Policy
Strict 18+ Policy: hbjaee is an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money gaming or betting activity on hbjaee.com. This requirement applies to all players regardless of location within Bangladesh.
Protecting minors from exposure to gambling is one of hbjaee's highest priorities. We enforce our age restriction through a multi-step process that includes:
- Date of Birth Declaration: All new registrants must provide their date of birth during account creation. Any player found to have provided a false date of birth will have their account immediately suspended and all funds held pending investigation.
- KYC Identity Verification: Before a player can make their first withdrawal, hbjaee requires the submission of a valid government-issued identity document — such as a Bangladeshi National Identity Card (NID) or passport — to independently confirm their age and identity.
- Ongoing Monitoring: Our systems monitor account behaviour for patterns that may suggest underage use. Accounts flagged by our monitoring systems are subject to additional verification checks before gaming activity may continue.
- Parental Controls: We strongly encourage parents and guardians to make use of device-level parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Cybersitter, and built-in browser content filters can be configured to block access to gambling platforms.
If you are aware of a minor who has accessed or attempted to access the hbjaee platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take all necessary action.
03 Self-Exclusion & Account Closure
Self-exclusion is one of the most effective tools available to a player who feels that their gambling is getting out of hand. hbjaee offers a straightforward self-exclusion process that can be initiated at any time, with no waiting period and no questions asked beyond what is needed to process your request.
How to Self-Exclude from hbjaee:
- Contact our support team at [email protected] and state clearly that you wish to self-exclude from the platform.
- Specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent exclusion.
- Our team will process your request within 24 hours. During that period, you are encouraged to stop depositing and playing voluntarily. Your account will be suspended for the full duration of your chosen exclusion period.
- During self-exclusion, you will not receive any marketing communications from hbjaee. Any remaining balance in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer).
- Self-exclusion periods cannot be reversed or shortened once applied. At the end of your exclusion period, your account will not automatically reactivate — you must contact support and confirm your wish to resume play after completing a mandatory cooling-off review.
Permanent Exclusion: If you choose permanent exclusion, your hbjaee account will be closed and you will not be permitted to open a new account in the future. We take permanent exclusion requests very seriously and will not attempt to contact you with re-engagement offers. This option is recommended for players who feel they cannot maintain control over their gambling behaviour.
We also recommend registering with third-party self-exclusion schemes alongside your hbjaee self-exclusion, as these cover multiple gambling operators simultaneously and provide an additional layer of protection.
04 Deposit Limits & Spend Controls
Deposit limits are one of the simplest and most practical responsible gaming tools available at hbjaee. Setting a limit helps you manage your gambling budget and ensures that you never deposit more than you can comfortably afford within a given time frame.
hbjaee supports the following deposit limit types:
- Daily Deposit Limit: The maximum amount in Bangladeshi Taka (৳) that you are permitted to deposit across all payment methods within a single calendar day.
- Weekly Deposit Limit: The cumulative maximum deposit amount allowed across a rolling 7-day period.
- Monthly Deposit Limit: The cumulative maximum deposit amount allowed across a rolling 30-day period.
Important rules regarding deposit limits:
- You may decrease your deposit limit at any time, and the reduction takes effect immediately.
- You may increase your deposit limit only after a mandatory 7-day cooling-off period has elapsed following your request. This delay is intentional — it gives you time to reconsider whether a higher limit is genuinely appropriate for your circumstances.
- Deposit limits apply across all payment channels including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. You cannot circumvent a limit by switching payment methods.
- To set or amend your deposit limits, log in to your hbjaee account and navigate to the Responsible Gaming section within your account settings, or contact our support team.
We recommend that all players — not only those experiencing difficulties — set a monthly deposit limit that reflects a realistic and comfortable entertainment budget. Treating gambling as a leisure expense with a fixed budget is one of the hallmarks of healthy, responsible play.
05 Time-Out & Cooling-Off Features
Sometimes players need a short break without committing to a full self-exclusion. hbjaee's time-out feature is designed exactly for this purpose — it allows you to temporarily deactivate your account for a defined period so that you can step away from the platform and return when you feel ready.
Available Time-Out Periods:
- 24 hours
- 48 hours
- 7 days
- 30 days
During a time-out period, the following restrictions apply to your account:
- You will not be able to log in to your hbjaee account.
- No deposits can be made through any payment channel.
- No bets or game rounds can be placed.
- Pending withdrawal requests will continue to be processed normally during your time-out.
- All promotional and marketing communications will be paused for the duration of your time-out.
Time-out periods cannot be ended early once applied. If you reach the end of your chosen time-out period and feel that you need a longer break, we strongly encourage you to either apply a new time-out or contact our support team to discuss a formal self-exclusion arrangement.
Reality Check Reminders: In addition to time-outs, hbjaee offers optional on-screen reminders that pop up during extended play sessions. These reminders display your current session duration and total wager for the session, prompting you to pause and decide whether you wish to continue. You can configure the frequency of these reminders — from every 30 minutes to every 2 hours — within your account settings.
06 Recognising Problem Gambling
Are You Gambling Responsibly?
Gambling should always be an enjoyable entertainment activity — never a way to earn money, escape problems, or cope with stress. If gambling is beginning to affect your finances, relationships, or mental health, it is important to seek help as early as possible. The checklist below may help you assess your current relationship with gambling.
Problem gambling is a recognised condition that can affect anyone, regardless of background, income, or experience level. It develops gradually and can be difficult to self-identify until it has already caused significant harm. hbjaee encourages all players to regularly reflect on their gambling habits using the signs below.
Self-Assessment Checklist
If you answer "yes" to two or more of the following questions, we strongly encourage you to contact our support team or a professional helpline.
Do you find yourself spending more money on gambling than you originally intended?
Have you ever tried to win back money you have lost by gambling more (chasing losses)?
Have you borrowed money, sold possessions, or used essential funds (rent, food, bills) to gamble?
Has gambling caused arguments or tension with family members, friends, or colleagues?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
Have you lied to people close to you about the amount of time or money you spend gambling?
Do you gamble as a way of escaping stress, loneliness, boredom, or difficult emotions?
Have you made repeated unsuccessful attempts to cut back on or stop gambling?
Recognising a problem is the first and most important step towards addressing it. hbjaee's support team is trained to listen without judgement and to help you access the tools and resources you need. You are never alone in this — help is available at any time.
07 Support & Help Resources
If you believe that gambling is becoming a problem for you or someone you know, hbjaee urges you to reach out for help. Support is available both through our own platform and through independent organisations that specialise in gambling-related harm.
Contact hbjaee Support:
- Email our dedicated responsible gaming team at [email protected] at any time. Please include "Responsible Gaming" in the subject line of your message.
- Our support team is available 24 hours a day, 7 days a week, including during Eid holidays, Pohela Boishakh, and other public holidays in Bangladesh.
- You can request any of the following through a single support contact: deposit limit changes, time-out activation, self-exclusion, account closure, or simply a confidential conversation about your gambling habits.
General Guidance for Friends and Family:
- If someone close to you is showing signs of problem gambling, approach the topic calmly and without blame. Express concern for their wellbeing rather than focusing on financial losses.
- Encourage them to use the self-exclusion and deposit limit tools available on hbjaee, and to speak with a trained counsellor.
- Avoid lending money to someone who is actively experiencing problem gambling, as this can inadvertently enable continued harmful behaviour.
- Take care of your own mental health. Supporting someone with a gambling problem can be emotionally demanding. Seek support for yourself through counselling services if needed.
Remember: Seeking help for a gambling problem is a sign of strength, not weakness. hbjaee is committed to supporting every player who takes that step, and we will never penalise or judge a player for requesting responsible gaming assistance. Your account history and personal circumstances will be treated with complete confidentiality.
08 Your Responsible Gaming Tools
The following tools are available to all registered hbjaee players at no cost. We encourage you to explore and use them proactively — not only when you feel a problem has already developed, but as part of a healthy, ongoing approach to managing your gaming activity.